Meet Trudy – Clinical Patient Liaison, Clinical Operations Officer, Mother and Wife

Presenting Truide Torres Jimenez. ( Clinic Director: Injury Medical Clinic PA & Patient Relations Advocate & WAY More)

Truide has been working for the past 20 years in claims resolutions. She works hand in hand with patients and is available to resolve dispute resolutions. She also works as the patient liaison for clinical and legal matters.

Truide Torres Jimenez (Brief Bio & Her Personal Message) Driven by the passion of doing what is in the patient’s best interest, I wake up every morning with the drive to help those in need. The claims process for health care is full of pits, valleys, and difficult obstacles designed to strike fear in those in need. My duty is to do what is within the confines of the law, “whatever it takes,” to get those involved to pay attention to those who need help. That is what I am honored to do for our patients.

My Purpose: In finding my purpose, I find the bigger “Why” behind my business. This is essential in the challenges I have seen in these times. Each day, I search for God’s message in my purpose, which I pray takes me to another level. At the end of the day, I, too, do not want to work for the sake of working. As humans and God-fearing individuals, we like to know we’re aligned with what we feel we are called to do. So getting with my purpose and my “why” has always so important to me. I love people, and I want to help them, especially when they are in need.

My Commitment As defined, commitment is “the state or quality of being dedicated to cause activity, etc.” Without commitment, it is difficult, if not impossible, to push through challenges to reach our goals. My commitment is to serve my fellow person in their clinical needs and find the right solution for them.

My Dedication: “The quality of being dedicated or committed to a task or purpose is what I strive daily for every day.” I have always told my children that you commit to it once you have a purpose, and you see it through. I, too, try to live my life by those words. Yes, it’s work, and there is no substitute other than to dig in and get it done. There is no substitute for practice and preparation. Our success with our patients has always been dependent on the level of effort we as a team have been able to focus on with our independent and prioritized tasks mutually. I commit to being dedicated to our God-directed purpose.

Perseverance I believe that to persevere, you must show continued effort to do or achieve something despite difficulties, failures, or oppositions. With our patients and those we assist, we face many challenges and need and pray for the ability to push through and pick ourselves up when down. I can only imagine how my clients feel. For that reason, I push harder to help them. Simply put, each challenge we as a team overcomes, the closer we can help our patients and those in need. So we stay the course and overcome the fear and struggles our patients have and help them clinically persevere.

Personally, I have seen great injustices transpire on those that do NOT have a voice in today’s world. Whether a language barrier or just not knowing the rules. My job is to find out how I can help. If I personally can not help, I will find the right sources to open the possibilities. Then, I get the job done.

As a wife and mother of 2 children, 2 dogs and 3 cats, my passion is for God, Family, and the mission of serving my fellow man.

Call me if you need help with clinical matters:

Office 915-850-0900 / Cell: 915-252-6149

Truide Torres – Jimenez Patient Advocate: Injury Medical Clinic PA